Do you sell to my country or region?
We are selling worldwide directly or through a network of our re-sellers. We are not selling to embargoed and sanctioned countries. We know our customers as well as end-users and insist on their high moral principles.

What is Calibration?
At OBSETECH we recommend that you have your infrared camera calibrated once yearly. Calibration is a process of ensuring that the temperature measurement of your infrared camera stays within the industry standard of ± 2°C or ±2%, whichever is greater. Uncalibrated cameras may produce highly inaccurate temperature readings resulting in a misdiagnosis. 

Is a warranty included?
For most of our products we use to give standard 2-years manufacturers warranty. 

How long is delivery?
Delivery depends on stock at hand and size of the project. Please, email us on support@obsetech.com and we will let you know an exact date. Generally, if we do not have product in stock, it will take 14 to 35 days for production and delivery. Custom projects and requests may take more.

Do you offer customized cameras and solutions?
Absolutely. At OBSETECH we are always up for a challenge. Our highly trained staff is always willing to work with researchers to help them determine the best possible thermal imaging or any solution for their particular application. We are ready to design and produce camera to meet our clients specific needs.

 


 We also recommend you to read our thermal imaging buyer´s guide.